The new entrance gate has welcomed tourists and mobility, but it has also caused confusion and delays. The private carriages had formed in line at the entrance, waiting anxiously and curiously. Authorities have used new technologies, a new position, and a new space to facilitate the access of passengers.

Visitors, mainly tourists and pensioners walking, had a moment of wonder inside the modern headquarters, stimulating many selfie photos. Cars had formed temporarily at the control point on San Sham Road before proceeding to the new headquarters, where police had isolated the streets and had driven vehicles towards the construction. Driver Ho Shun-ping, 65 years old, was forced to wait 25 minutes in the buffer zone and then 30 minutes in the 'integrated information device' before passing the border with the continent. 'Actually, it took a very long time because many drivers were using this for the first time,' he said. 'The procedure was reversed compared to the usual exit from the old entrance gate: drivers would expect to be greeted by passengers who would lead them, but the situation was different. 'The process has taken more time than I expected in the past, even if only ten or twenty minutes would have been enough in the past,' he added, adding that 'even an expectation of five or ten minutes would have been too long.' The railway connecting Hong Kong and Shenzhen has had a period of 37 years with the opening of the old entrance gate Loh Ma Chau/Huanggang, which began to function in 1989.

Capital John Lee Ka-chiu called the renovated entrance gate 'the critical link between the great arches', saying that this project was 'the most important service boundary of the entrance gate, with a daily capacity of 200,000 travelers.' Ringo Lee Yiu-pui, honorary president of the Hong Kong China Automobile Association, asked the authorities of Shenzhen to update maps and traffic signs. He said that unclear signals had caused confusion among Hong Kong drivers.