Businesses, institutions and managers discussed AI, automation and observability as levers for making business more resilient. The article “Dynatrace Innovate Roadshow 2026: Observability and AI to Drive the New Digital Transformation” is from Forbes Italia. Artificial intelligence has now become part of companies’ everyday operations.

The real challenge, however, is no longer adopting it, but making it reliable, governable and capable of generating tangible value. This awareness gave rise to the Dynatrace Innovate Roadshow, an event organized in Milan by Dynatrace, a company specializing in AI-powered observability and cybersecurity that supports organizations in monitoring and optimizing increasingly complex infrastructures, applications and digital services. The most significant indications to have emerged so far point to competitive pressure and demand.

For companies, the issue is not only volume growth: the quality of revenue, the resilience of the customer portfolio and the sustainability of the net margin in the next quarter also matter. In the short term, commercial execution remains the decisive lever: market-entry timing, channels and market selection could determine the difference between margin expansion and compression. Throughout the day, managers, companies and institutions discussed how AI, automation and observability are redefining organizations’ operating models, offering concrete case studies and reflections on the future prospects of digital transformation.

A new leadership model in the age of artificial intelligence. Emanuele Cagnola, Dynatrace Regional Vice President Switzerland & Italy, opened the proceedings by explaining how artificial intelligence is changing not only the tools available to companies, but also the way decisions are made, processes are organized and teams are led. According to the vision outlined during the keynote, the value of AI will increasingly depend on organizations’ ability to integrate it into their operating models, transforming data into rapid, contextualized and reliable decisions.

Daniele Deligia, CIO of Ntv-Italo, then described the company’s experience in the evolution of its digital services. For companies, the issue is not only volume growth: the quality of revenue, the resilience of the customer portfolio and the sustainability of the net margin in the next quarter also matter. The most significant indications to have emerged so far point to competitive pressure and demand.

In the short term, commercial execution remains the decisive lever: market-entry timing, channels and market selection could determine the difference between margin expansion and compression.